Add New Cases Through Multiple Channels

Integrated Investigative Software

i-Sight is a web based solution that offers a variety of ways to add new cases.  There’s a Case Entry Form for i-Sight users, but there’s a few other ways to add cases to i-Sight:

• Integration with existing systems
• Send emails to i-Sight
• Internal referral form on intranet
• Public referral form on website

Integration with Existing Systems

Many of our clients already have a hotline provider.  We’ve worked with all of the major hotline services to ensure that information recorded at the hotline can be automatically passed through to i-Sight.  This sort of integration means that new cases are instantly funneled into i-Sight and placed in the New Referrals Queue.  A manager can review the details and decide how to proceed.

Send Emails to i-Sight

Many teams operating without an enterprise investigative case management system rely heavily on email.  Employees or local HR staff send emails into shared folders where they’re reviewed to determine the next steps.  i-Sight enables you to keep that process – you don’t even have to change the email address being used.  These emails simply get redirected to i-Sight and a new case is automatically generated.

Internal Referral Form on an Intranet

i-Sight is web based software and uses a web form to record new cases.  Many of our clients place a simple referral form on their intranet or vendor/ customer portal.  This is an easy way to collect tips and referrals, and you decide what information to ask for.

External Referral Form on a Website

Just like putting a referral form on your intranet, you can also make one available through your website.  Many of our government clients use this to collect anonymous referrals that are then analyzed during a preliminary investigative phase to determine if a full investigation is warranted.