Secure, Reliable, Scalable and Cost-Effective

Investigation Software On Demand

i-Sight is a secure, web-based, hosted service. This eliminates complexity, ensures faster implementation and saves you money because there is no software to install on servers or desktops. Users require only a browser connected to the Internet to use all of the functionality within the system.

Save money compared to traditional software:

As companies demand predictability and accountability for the cost of purchasing, deploying, and maintaining IT products and services, Total Cost of Ownership has become a major concern.

In the past, many companies made their purchasing decisions based primarily on the up-front cost of applications. Unfortunately, they then became overwhelmed by the never-ending costs of implementation, IT support, application upgrades, OS upgrades, network troubleshooting, backups, and server management.

Case in point: Microsoft estimates that the up-front cost of deploying a traditional software solution, including the hardware required to run it, represents only one-quarter of the total cost of ownership.

Quick implementation

i-Sight software is remotely hosted by a team of specialists at Customer Expressions. This completely eliminates the need to install special software on your desktops or servers – all you need is a standard Web browser. Result: an extremely fast implementation schedule and no requirement for on-site system administration. Most of our clients are up and running with a fully customized system within eight weeks.

No IT resources required

In a world of shrinking budgets, it’s reassuring to know that no IT resources are required to implement the i-Sight solution. And there’s no need to worry about ongoing maintenance. Our technical staff will configure your system and ensure it is available 24-7, at no additional charge.

No hardware required

Your organization need not purchase a single new piece of hardware to enjoy the benefits of the i-Sight solution. All that’s required is a desktop or laptop computer running any standard web browser. Nothing could be easier.

Service Level Guarantee: 99.99% availability

Our record speaks for itself. In over five years of providing hosting services, we have never experienced a service interruption lasting more than five minutes during business hours. In fact, in 2006 there was not a single downtime event during business hours. A fully redundant infrastructure ensures that your system will be available when you need it.

Unlimited technical support

At Customer Expressions, we understand that support is crucial to your success. Our clients are invited to call our technical support hotline at any timeand obtain immediate answers to their questions or concerns. In 2006 we responded to every inquiry the same day. What’s more, 95% of those concerns were resolved that same day.

World Class Security and Reliability

At Customer Expressions we understand that security and reliability are critically important to you and to the success of your company. For this reason, we are committed to using the most reliable infrastructure and processes currently available. This results in unparalleled security and reliability for our clients.

Customer Expressions provides:

• Robust operating system and network
• Secure hardware environment
• Dedicated daily backups and data file recovery services
• Offsite encrypted backup at a secure facility
• Installation of applications-level security functions
• Patch and version configuration management for all software elements of the hosting infrastructure
• Infrastructure capacity planning
• Performance monitoring, measurement, and reporting
• Disaster recovery services to minimize system disruption in the event of fire, flood, or site failure
• Industry-leading service-level guarantee
• Flexible service options to meet your business needs